Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on your location, the time it takes for the exchanged product to reach you may vary. You are responsible for paying your own shipping costs for returning the item. To return your product, please mail it to Duo Hook, Unit 2, 1 North Strand, Drogheda, Louth, A92 HR62, Ireland. If the item wasn't marked as a gift when purchased, the refund will be issued to the original payment method used for the purchase. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. If you need to exchange it for the same item, please send us an email at and mail your item to Duo Hook, Unit 2, 1 North Strand, Drogheda, Louth, A92 HR62, Ireland. If you still haven't received your refund, please reach out to us at only replace items if they are defective or damaged. If the delay persists, contact your credit card company or bank, as there may be processing time involved. It may take some time before your refund is officially posted. If you haven't received a refund yet, please check your bank account. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specific timeframe.
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. Additionally, returns made more than 30 days after delivery may also result in partial refunds. This applies to items not in their original condition, items damaged, or missing parts for reasons not due to our error. In some cases, only partial refunds may be granted. To complete your return, we require a receipt or proof of purchase. Please note that gift cards are non-returnable. It should also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange. Our return policy lasts for 30 days from the date of purchase.
If you need to return an item, please read our returns policy carefully.
Our customer support team is here to assist you, ensuring your order arrives in a timely manner and in perfect condition.Īt Duo Hook, we're committed to delivering your angling essentials swiftly and efficiently, so you can focus on what matters most-your fishing adventures.Īt Duo Hook, we want you to be completely satisfied with your purchase. Should you have any questions or require assistance regarding shipping, please do not hesitate to contact us. This email contains the essential delivery tracking code, allowing you to monitor the current location and status of your order. Once your order is carefully packed and ready for dispatch, you will receive a shipment notification email. We believe in transparency and keeping you informed every step of the way. Please note that delivery to Europe destinations typically takes approximately 2-4 working days. International Shipping (United Kingdom and Europe)įor our valued customers in the United Kingdom and Europe, we use dependable carriers like DPD or AnPost to deliver your orders safely and efficiently.
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